Why Business Should Be Mad as Hell at IT
Instead of answering in comments, I’ll answer here, Mark…
I agree with all of your analysis on the sorry state of business intelligence deployments. However, I think there is a fundamental flaw in your presentation: Business has treated BI like it has treated all other systems implementations: business defines what they want, throws it “over the wall” to IT, and n months later they get a system. BI systems are fundamentally different animals – they require an iterative partnership between IT and business to be successful, since the detailed requirements are generally not known in advance. Savvy BI practitioners know this, and advise business users of this difference.
If businesses are mad at IT because BI systems are not effectively delivered, they have that right – but they should be mad at themselves.
